This policy explains how Folkestone Roofing ("we", "us") handles personal data you give us. We keep it short and plain. Last updated: June 2026.
Who we are
Folkestone Roofing is a roofing service covering Folkestone, Hythe, Sandgate and the surrounding CT18-CT21 area of Kent. You can contact us by phone on 01303 667667 or by email at [email protected].
What we collect
When you submit our contact form or email us, we collect the details you choose to provide: your name, phone number, email address and your message about the roofing work you need. If you call us, we may keep a record of the call and the number you called from for quality and follow-up purposes (call tracking).
Why we use it
- To respond to your enquiry and arrange a quote or visit
- To carry out and follow up on any work you ask us to do
- To keep records of enquiries and jobs
Our lawful basis is your consent (when you contact us) and our legitimate interest in responding to and managing enquiries.
Who we share it with
We do not sell your data. We only share it where necessary to run the service, for example with the form/email provider that delivers your message to us, or with a local roofer who carries out the work you have requested. These providers process data on our behalf under appropriate safeguards.
How long we keep it
We keep enquiry and job records only as long as needed to deal with your enquiry and for our legitimate business and legal record-keeping, then delete them.
Your rights
Under UK GDPR you have the right to access, correct or delete your personal data, to object to or restrict its use, and to withdraw consent at any time. To exercise any of these, email [email protected]. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
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